RETURN POLICY Last updated November 15, 2018    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.   RETURNS All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.   RETURN PROCESS To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address: Salmon Box LLC Attn: Returns RMA # 2442 NW Market street # 625 Seattle, WA 98107 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.   REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.   EXCEPTIONS   For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.   QUESTIONS If you have any questions concerning our return policy, please contact us at: [email protected]